Widerrufsrecht

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at information@northeastpetshop.co.uk.

Please note that returns will need to be sent to the following address: 

UNIT 11D VICTORIA INDUSTRIAL ESTATE 

HEBBURN 

NE31 1UB

If your return is accepted, we’ll send you a refund within 14 days.

You can always contact us for any return questions

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling off period
We do not offer a 14 say cooling off period. 

Items can be cancelled but if the item has been posted return postage will not be covered. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

 

PRICE CHANGES

In rare occasions prices on the website may be wrong, if this happens we will contact all effected customers ASAP and advise of the issue. When possible we will try and honour the price paid but in some cases this may not be possible. We will then offer to complete the order with the correct payment invoiced after or we will cancel and give a full refund plus a voucher for another purchase.